This is a Team Leader - Customer Service role with one of the leading companies in AU right now Stryker with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Stryker Job description We’re looking for an experienced and passionate leader to guide and develop our Customer Service Team in providing exceptional service and making a real difference in healthcare. This role offers flexibility to work from any location with the option to work from home. What You’ll Do: - Lead, manage, and develop the customer service team. - Ensure outstanding service for both internal and external customers. - Drive process improvements and efficiency across Customer Service and Operations. - Collaborate with other divisions to enhance cross-functional processes. What We’re Looking For: - Leadership experience in any customer-facing role (Retail, Hospitality, Customer Service). - Excellent problem-solving and customer service skills. - Strong communication and teamwork abilities. - Confidence working with tech tools like JDE, Salesforce, and Microsoft Office Suite Requirements: - 2 years leading a team of minimum 5-6 team members - Passion for leading and developing others - Highly developed customer service skills (any industry) and ability to problem solve to find solutions - Strong stakeholder management skills and the ability to support both internal and external customers - Ability to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite Why Join Stryker? - Multiple financial benefits including health care, financial wellbeing, insurance benefits. - Ongoing training and opportunities for career progression - Paid Parental leave schemes - Volunteer Days - Being part of one of the world’s largest and most recognizable brands. - Excellent team culture – we have fun whilst we work - A Leader who will support & guide you throughout your career - Access to our career and self-development program from day one - Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Stryker. ✅ Applying here is the first step in the hiring process for this role at Stryker. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.