Job Description Challenge yourself to work on our loyalty program rewards strategy and initiatives for Qantas Frequent Flyer. Sit in the heart of our loyalty program, in Member & Program, contributing to our ambitious growth and points burn targets Manages projects, analyses, campaigns and coordination across multiple reward verticals Permanent position based at our Mascot Campus Working in Qantas Frequent Flyer (Qantas Loyalty) is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most. As a Rewards, Program Design & Member Engagement Manager (Redemptions), you will work closely with the Head of Redemptions, Experiences, Entertainment on rewards initiatives, regular and ad hoc analysis, projects, campaigns and coordination across multiple reward verticals. The role requires a strong understanding of the Qantas Frequent Flyer program and a track record of working with a high level of autonomy. The candidate will model scenarios, create and support business cases, acquire and analyse data with a high level of independence and judgement. The candidate will be able to form and clearly communicate recommendations to management. Working with a diverse range of internal and external stakeholders, this role will also execute on new project implementations, managing the delivery lifecycle to successfully implement and embed exciting new product opportunities. The successful candidate will create process flows to operationalise projects, requiring great attention to detail to create and review documents such as policies, terms and conditions. The candidate must be exceptionally detail oriented, organised and able to work independently. Communication skills and stakeholder management are key as well as the ability to think strategically at all times. The jobholder should be versatile, enjoy thinking outside the box and highly adaptable with changing priorities and multiple projects running simultaneously. You’ll have: 3 to 5 Years’ experience in commercial, strategy, analysis, marketing/consumer roles Tertiary Qualification: Degree in Business/ Marketing The ability to work autonomously without direction Advanced decision-making skills with the ability to appropriately delegate Highly motivated with the ability to achieve outcomes without supervision Advanced analytical skills with the ability to derive business decisions from data. Strong commercial acumen and an understanding of how to relate strategy, data, insights to the levers of value creation. Strong understanding of consumer behaviour and marketing. Can effectively understand legal, regulatory and corporate stipulations and evaluate risk and articulate using technical and business language Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries Commitment, professionalism, respect and a ‘can-do’ attitude in any situation. Strong ability to project manage, proactively engage stakeholders, plan ahead Demonstrated experience executing programmes from start to end; Proven ability to communicate recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats. A problem solver with the ability to think laterally in time critical situations High level of computer literacy, especially with Microsoft Excel and PowerPoint. Experience manipulating data and drawing key, justifiable insights with Excel, Tableau; Lead the solving of strategic problems that have a high complexity; Excellent attention to detail; Facilitate workshops, presenting at showcases, leading customer and servicing journey walkthroughs and quality reviews with stakeholders of varying seniority Why Qantas? If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. Be a part of something special and play your part in the Qantas story – get in touch today. Applications close: 14 February 2025