Permanent, full-time position with a well-established company About Our Client Our client believes fitness and well-being are key to a vibrant life. Established in 2002 as a family-owned business, their goal was to provide top-quality gym equipment at affordable prices, with a vision to lead the industry. Today, they've grown into one of Australia's leading online retailers of fitness gear, committed not only to supplying equipment but also advocating for fitness, well-being, and life enrichment. Their true success lies in empowering thousands of customers to live healthier, happier lives. They're more than just a fitness company-they're a partner and motivator on the journey to achieving personal fitness goals. Job Description Key responsibilities: Customer Support : Provide exceptional assistance via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. Product Knowledge and Sales Support : Advise customers on fitness products, promote special offers, and assist in making purchasing decisions to drive sales. Order Management : Manage order tracking, returns, and exchanges, ensuring timely resolution and customer satisfaction. Problem Solving and Issue Resolution : Professionally handle customer complaints, identify solutions, and ensure a smooth resolution process. Collaboration and Feedback : Work closely with internal teams to ensure efficient order fulfilment and gather customer feedback for continuous improvement. The Successful Applicant The ideal candidate will have: Technical Knowledge : Hands-on experience or exposure to gym equipment is preferred, with a strong understanding of machines and their functions. Self-Starter : Ability to take initiative, adapt to new challenges, and work independently without clearly established procedures. Problem-Solving : Comfortable "figuring things out" on the go and making decisions in a dynamic, evolving environment. Team Player : Ability to collaborate effectively within a small, close-knit team, contributing to a positive work culture. Flexibility : Willingness to embrace a start-up mindset and be adaptable as the company grows and evolves. What's on Offer What's on offer: Full-time, permanent opportunity Wellness rebate to claim back each month Hybrid working environment Birthday leave & milestone leave for each year of service Supportive, tenured and approachable leadership Convenient location