Our client is a leading Automation Solutions Provider who work across a number of industries including manufacturing, FMCG, resources and may others. Their unique software solutions empowers clients with cutting-edge solutions to optimize their processes. As a Customer Service Coordinator, you will play an essential role in ensuring the smooth functioning of our sales processes. From handling sales leads to CRM management and administrative support, your efforts will directly contribute to achieving sales targets and enhancing customer relationships. Responsibilities Sales Lead Processing Handle incoming sales leads and inquiries efficiently. Conduct prequalification checks to assess viability and potential opportunities. CRM Administration Maintain accurate and up-to-date records in the CRM system. Ensure customer and sales data is well-organized, complete, and accessible. Quotation Preparation Assist in preparing customer quotes, including responding to Requests for Proposals (RFPs). Collaborate with the sales team to align quotes with customer requirements. Customer Support Fee Administration Manage the administration of customer support renewal fees, including invoicing and payment tracking. Communicate with customers about renewal timelines and requirements. Administrative Support Provide general administrative support to sales and customer service teams. Assist with generating reports, documentation, and other ad hoc tasks. Requirements Proven experience in an administrative or sales support role, preferably in the manufacturing or automation solutions industry. Proficiency in CRM systems and MS Office Suite (Word, Excel, Outlook). Strong attention to detail and excellent organizational skills. Ability to deliver short presentations to clients. Skilled at managing multiple tasks and meeting deadlines in a fast-paced environment. Capable of working collaboratively with cross-functional teams. Strong written and verbal communication skills. A proactive approach to achieving monthly and quarterly performance indicators. If you a motivated Customer Service Coordinator looking to be part of a dynamic, innovative team committed to empowering the business worldwide, this could be a fantastic career opportunity. For more information, please contact Sean Keough on 0432 471 014 or email sean.keoughpersolkelly.com.au for a confidential discussion. Who are we At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights. Consultant Sean Keough Reference number: 210287671_173750306888162 Profession:Call Centre & Customer ServiceCustomer Service Call Centre & Customer ServiceOther Call Centre & Customer ServiceTechnical Support & Help Desk Company: Programmed Date posted: 21st Jan, 2025