This is a Call Centre Representative role with one of the leading companies in AU right now Suntory with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Suntory Are you ready to make a significant impact in a dynamic and evolving environment? The Customer Experience Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional service to our ANZ clients. This onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania. In this role, you'll thrive in a variety of tasks and have a high-volume workload, requiring an adaptable, agile approach. If you're someone who embraces challenges and is eager to grow within a forward-thinking organisation, this position is perfect for you. Key Responsibilities: - Customer Interaction: Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency. - System Navigation: Utilise systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries. - Data Management: Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks. - Stakeholder Collaboration: Liaise with and support internal teams, including Credit, Sales, and Logistics. - Adaptability: Adjust to ongoing system and business transformations to support our evolving needs. What’s in Your Toolkit? Joining our team at this transformative moment means you'll need to be versatile and quick on your feet. To succeed, you should bring: - Contact Centre Experience: Prior inbound or outbound contact centre experience is essential. (1-2 Years) - A Positive Attitude: A friendly, approachable demeanour that fosters strong relationships. - Strong Communication Skills: Excellent verbal and written communication abilities. - Relationship Building Skills: Proven skills in building and maintaining effective relationships. - Adaptability: Capability to thrive in a changing environment and manage multiple priorities. - Passion: Enthusiasm for working with renowned brands and a desire to grow your career within our organisation. Unleash your Spirit: As Suntorians we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. Come be part of the Suntory family and Unleash Your Spirit. In addition to being part of a passionate team, we offer a competitive remuneration package and an industry leading parental leave policy. This position is a critical part of our Commercial team so has plenty of scope for professional development with the opportunity to learn from, and work with, top leaders across the Oceania, regional and global business. If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Suntory. ✅ Applying here is the first step in the hiring process for this role at Suntory. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.