Beaumont People are currently seeking an Customer Service Representative & Call Centre to join a independently owned courier and express freight company in Archerfield. Short Term Assignment - 2 to 3 Weeks - Full Time Hours On Site, Archerfield Location Commence ASAP - If you are seeking short term and flexible, this is for you They are a leading provider of reliable courier and logistics solutions, committed to delivering excellence in customer service. With a growing demand for our services, we’re looking for an experienced and enthusiastic Customer Service Representative to join their team. If you have a background in the logistics industry and enjoy both inbound and outbound calls, this is the perfect opportunity for you Position Overview : As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, assisting customers with delivery inquiries, resolving issues, and ensuring the smooth coordination of services. Key Responsibilities : Handle inbound calls from customers regarding shipping, deliveries, tracking, and service inquiries. Make outbound calls to follow up with customers, provide updates, and resolve delivery-related issues. Provide solutions for delivery delays, lost packages, or damaged goods with a proactive, customer-first approach. Schedule pickups and deliveries, ensuring the efficient management of customer needs. Track and update delivery statuses in real-time, ensuring customers are kept informed. Address and resolve customer complaints, escalations, or service issues in a professional and timely manner. Collaborate with drivers, warehouse staff, and other internal teams to ensure smooth deliveries and service continuity. Maintain accurate and detailed records of customer interactions, transactions, and service requests in the CRM system. Support customer retention by offering additional services, promotions, or solutions to meet their logistics needs. Skills and Qualifications : Previous experience in customer service (preferably in a call center environment) with a focus on logistics, courier, or shipping services. Strong ability to manage both inbound and outbound calls in a high-volume environment. Excellent communication skills – both verbal and written – with a proven ability to interact effectively with customers. Solid problem-solving skills, with the ability to remain calm and solution-oriented under pressure. Understanding of logistics or courier services, including delivery scheduling, tracking systems, and customer service protocols. How to apply If you would like to apply for this role submit an up-to-date resume. You can send this through the ‘Apply’ option. If you require further information please contact, Belinda Beddison (belinda.beddisonbeaumontpeople.com.au) for a confidential discussion. Applications will be reviewed, and candidates progressed regularly so please apply as soon as possible. We are seeking a candidate who can commence within the week of 3rd Feb 2025. At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.