Our ideal candidate is able to demonstrate a high degree of teamwork and attention to detail. The Travel Administration Officer will work within and assist with the supervision of a high-volume processing team. The Travel Administration Officer will assess, enter and check claims against established procedures to ensure accurate payments. The key duties of the position include Duties and Responsibilities 1. Be able to manage a high-volume workload and demonstrate a high degree of attention to detail to check and/or process a range of travel related work expenses for Senators, Members and their employees in accordance with a legislative framework. 2. Provide high quality customer service with the ability to develop and maintain working relationships to meet the needs of our clients. 3. Monitor and allocate a high volume of incoming travel expenses to ensure your team meets IPEA's Travel Processing Service Level Standards. 4. Have good judgment and problem-solving skills to assist with the resolution of complicated travel issues, as well as developing and maintaining operating procedures and internal guidelines. 5. Provide support and assistance to the Assistant Team Leader and communicate effectively with other team members, including problem solving of issues. 6. Other duties as directed that will assist the team, the branch and IPEA. Skills and Capabilities • Strong organisational and time management skills • analysing information received from claimants for accuracy with high attention to detail • good written and verbal communication skills • an ability to work productively within a small team to deliver outstanding results in a high volume environment, including providing assistance to travel administration officers • adapting to new IT systems, and assisting with training for new starters • building and maintaining productive working relationships with internal stakeholders