Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team The Production Management Team is part of the IT Infrastructure division within CFS. IT infrastructure, Operations and Wrap Technology works closely across the whole of CFS to bring together the capabilities needed to deliver change that matters to our customers and to our people. This role is part of the Production Management Team for EDGE (the new flagship platform for CFS), a high-impact team with accountability for embedding the new technology platform powering the next generation Wrap Market Offer. Your Responsibilities Ensure smooth functioning of the Edge platform by correctly triaging, investigating and reporting potential defects Work closely with a variety of stakeholders to solve complex technical problems and provide solutions in a timely manner Undertake continuous improvement activities within the team to ensure services are delivered more efficiently and provide support to stakeholders through appropriate Incident management activities. Establish and update a comprehensive production support knowledge base, policies, and procedures. Collaborate with subject matter experts to capture and document best practices, solutions, and troubleshooting guides. Your Capability and Experience Strong analytical abilities, troubleshooting, and problem-solving skills Be passionate, curious and have a continuous learning mindset to stay updated with the latest technologies and trends in financial platforms. Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role. Experience in interacting with senior management. Experience in technology related roles, production/application support, incident management and/or financial services expertise. What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to: Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions Life Leave - 3 days per annum Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution Access to 24/7 confidential support covering safety, medical and mental health services Additional leave day to celebrate your birthday Exclusive discounts on retail, travel and entertainment CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom. Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role. This role is based on Wurundjeri Woi-wurrung land (Hawthorn East) Strong analytical abilities, troubleshooting, and problem-solving skills Be passionate, curious and have a continuous learning mindset to stay updated with the latest technologies and trends in financial platforms. Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role. Experience in interacting with senior management. Experience in technology related roles, production/application support, incident management and/or financial services expertise. Ensure smooth functioning of the Edge platform by correctly triaging, investigating and reporting potential defects Work closely with a variety of stakeholders to solve complex technical problems and provide solutions in a timely manner Undertake continuous improvement activities within the team to ensure services are delivered more efficiently and provide support to stakeholders through appropriate Incident management activities. Establish and update a comprehensive production support knowledge base, policies, and procedures. Collaborate with subject matter experts to capture and document best practices, solutions, and troubleshooting guides.