This is a patient facing role, offering quality care and customer service. This role involves patient concierge, and all aspects of administrative tasks including, eligibility checks, collating patient notes, preparation of theatres lists. This position can be part time or full time. About you (criteria) You will be patient-focused, compassionate, supportive and a team culture promoter. Ideally, you will bring the following to the role: Min 1 years’ experience in the health industry Ability to manage patients and clinician expectations Intermediate to advanced MS Office / Outlook A willingness to embrace City Fertility's Mission and Values Demonstrated administration experience Basic to Intermediate IVF terminology desirable Basic to Intermediate health industry terminology desirable Highly Effective Communication and interpersonal skills Teamwork Skills Accuracy and attention to detail Problem solving, critical thinking, decision maker Excellent time management Adaptability and flexibility Positive Self Awareness and ability to self-assess