About the Y The Y is a global organisation that works locally to develop stronger communities through leadership opportunities partnering with other community, private and government organisations and addressing social change in over 120 countries worldwide. The Y Geelong is a for-purpose, not for profit community organisation offering the local community access to recreation, camping, youth, and children’s services. About the Position The Customer Service Officer will ensure all patrons receive the highest possible level of service. This position operates primarily from the front desk, and requires a complete knowledge and understanding of reception / customer service. They are responsible for cash handling, telephone operation, program bookings and memberships. You will be the face of the organisation, and the first point of contact when starting someone's Y journey The Customer Service Officer will possess excellent customer service skills, organisational skills and enjoy working in a service-orientated role. You will need to be… reliable, punctual, willing to learn and developing an outstanding customer service skill set. You will need to come with… excellent communication skills, ability to manage your time well, have the ability to work alone & as part of a team, ability to be flexible, adaptable, remain calm under pressure, and have the capability to manage yourself in confronting situations. Benefits and perks Flexible work arrangements Employee Assistance Program Employee access to Y services and discounts Ongoing Training and Career Development Staff Immunisation Program Attractive family and volunteer leave entitlements Staff Awards and Social Functions Safeguarding Children and Young People Requirements At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles. The successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People policies and practices which include; safeguarding children and young people induction, annual SCYP training programs and committing to upholding the safety and wellbeing of children and young people throughout terms of employment. For more information contact hr.geelongymca.org.au