About the company Our client is a public sector entity providing essential water and wastewater services to over 22,000 customers across 22 towns in a service area of more than 4,000 square kilometres. With a focus on delivering sustainable services, our client is committed to ensuring the best possible outcomes for its customers, community, and environment. About the role We are seeking a dedicated Customer Service Officer to join the our client’s team on a temporary full-time basis. This role is responsible for a range of customer service functions, including responding to account and general enquiries, as well as administrative duties related to residential and commercial accounts, property changes, and new property connections. Reporting to the Customer Service Team Leader, the successful candidate will play a vital role in delivering high-quality service to our customers. The role is Mon-Fri 8.30am-5pm based in Foster. After initial onboarding & system set-up, remote working conditions are available. The casual hourly rate on offer is $33. Please note that the role is subject to a current National Police Check or willingness to obtain. Duties Respond to customer enquiries regarding accounts and properties via telephone, email, and in person. Process property and customer-related information in corporate systems, ensuring accuracy of data. Contribute to continuous improvement of customer service processes and systems. Provide support to the Customer Service team when required. Skills & Experience Demonstrated experience in a high-paced customer service environment, with a focus on empathy and professionalism. Strong teamwork and interpersonal skills, with the ability to positively contribute to team operations. Excellent communication skills, both verbal and written, with the ability to engage with a diverse audience. Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with customer databases. A proactive and flexible approach to work with the ability to self-motivate and manage multiple tasks effectively. How to apply All applications must be submitted via the GBS Recruitment website - www.gbsrecruitment.com.au (Job No. 918815) and include a current resume and cover letter outlining your experience. Visa holders will also be required to provide evidence of their Rights to Work in Australia to be considered for this position. Please note sponsorship is not available for this role. For a confidential discussion regarding this opportunity, please contact our office on 03 5174 2665 or email liamgbsrecruitment.com.au