Additional Information Job Number 25008433 Job Category Rooms & Guest Services Operations Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877VIEW ON MAP (https://www.google.com/maps?qSheraton%20Grand%20Mirage%20Resort%20Port%20Douglas%2C%20168-190%20Port%20Douglas%20Road%2C%20Port%20Douglas%2C%20Queensland%2C%20Australia%2C%204877) Schedule Part Time Located Remotely? N Position Type Non-Management POSITION SUMMARY At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Switch/AYS Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary - Support your Guest Services team with general operational tasks - Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations? - Assign rooms according to guest requests and preferences whenever possible - Handle general enquiries, creating meaningful guest experiences that are tailored to the guest's requirements - Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail - Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings About You: - Experience with OPERA property management system or similar - Relevant experience in a similar role - Working rights in Australia - Enthusiastic to escalate your career - Self-motivated, driven and energized in a fast-paced environment - Armed with smart solutions and a can-do attitude PREFERRED QUALIFICATIONS - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: No related work experience. - Supervisory Experience: No supervisory experience. - License or Certification: None Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. ? ? When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.