Temporary position, $33 p/h based in Seven Hills Well-established and reliable manufacturer Suited to an experienced customer service administrator ABOUT THE COMPANY This company is a leader in the hire and manufacturing industry, offering reliable solutions across various sectors. With a strong commitment to customer service and innovation, they provide a supportive work environment where employees are encouraged to grow and develop. Their mission is to support clients’ success through quality service, and their positive team culture makes them an exceptional place to work. ABOUT THE ROLE As a Customer Service and Administration Advisor you'll play a key role in ensuring the smooth operation of hire and service functions. You will manage orders, provide exceptional customer service, and collaborate with various teams to improve administrative processes. This is an exciting opportunity to contribute to the growth of the company and develop your career in a dynamic environment. DUTIES Deliver exceptional customer service by addressing enquiries and efficiently resolving any concerns Ensure precise and up to date records of equipment, service history and client details Manage and schedule servicing and maintenance for equipment to ensure operational efficiency Assist the sales team by preparing quotes and providing relevant client information Assist in refining and streamlining administrative processes for enhanced efficiency SKILLS & EXPERIENCE Previous experience in customer service or administration, ideally within the equipment hire or construction industry Strong organisational and time management skills with the ability to prioritise and meet deadlines Excellent communication and interpersonal skills, with a focus on customer service Proficiency in Microsoft Office Suite, particularly Excel and database management Detail-oriented with the ability to maintain accurate records Flexible and adaptable to changing priorities Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We respond to every applicant and will strive to ensure you have a positive experience with us If this sounds like the ideal role for you, apply now for immediate consideration