Part-time, fixed term position until Jan 2026, with possibility to extend thereafter Great central location Excellent benefits including salary packaging St Vincent’s Private Melbourne is a facility of St Vincent’s Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee We are looking for a dynamic Customer Service Officer with exceptional communication and administration skills to form part of our team in the St Vincent's Fitzroy Cardiovascular Centre. This role requires excellent interpersonal skills and adaptability. This is a fast paced environment and we are looking for someone who can work under pressure and maintain excellent interpersonal skills with a strong patient focus. ABOUT YOUR NEW ROLE: You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Cardiovascular Unit Manager. Your ability to deliver high quality customer service to all medical staff, nursing staff and patients is essential, and your everyday duties will include: Responsibilities will include (but will not be limited to); Greeting patients and their families on arrival into hospital Booking appointment's for SVPHM's inpatient and outpatients Involved in invoicing and payments for outpatient services Admission / Discharge of patients to the Cardiovascular Centre The successful candidate will have; Strong interpersonal and communication skills Proven attention to detail and ability to prioritise tasks in a dynamic environment Previous experience in a customer service healthcare environment, desirable Previous experience in patient record databases (IBA preferred) WHY WORK FOR SVPHM: St Vincent’s Private Hospital Melbourne (SVPHM) is a facility of St Vincent’s Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not-for-profit Catholic private hospital, which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee. You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment. Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD Salary packaging available (pay less tax and increase your take home pay Gain access to discounted gym membership through Fitness Passport Option to join our workplace giving program, Give4Good A great work life balance with options to purchase additional leave Receive a staff discount on hospital admissions to any SVHA Private Hospital ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not-for-profit Catholic private hospital, which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee. APPLY NOW If this is the role for you, please hit the APPLY button now Your application must include: Cover Letter Resume We are committed to equal employment opportunity, ethical practices, and the principles of cultural diversity and promote a smoke free work environment. St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareerssvha.org.au. REQUIREMENTS: Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role. SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations). SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more. HAVE A QUESTION AND WANT TO KNOW MORE: If you would like to discuss this opportunity please contact Jennifer Collins- Nurse Unit Manager, for a confidential discussion on 0476 816 467 CLOSING DATE: 21 February 2025 Please note this job advertisement will close at Midnight the day before the closing date listed.