Join a growing trade industry business as a Customer Service Representative, contributing to its expanding operations in a dynamic and fast-paced environment. This is a full-time, permanent position based in Kingsgrove, with work hours from Monday to Friday, 9:00 AM–6:00 PM. Overtime rates apply for additional hours worked, including some rotating Saturday shifts. Key Responsibilities Manage inbound and outbound customer calls, delivering exceptional service Schedule and coordinate jobs using ServiceM8 Follow up on quotes with technicians and customers Handle customer complaints with professionalism Maintain team communication via WhatsApp and call systems Required Skills & Experience Proven experience as a customer service representative (trade industry experience preferred) Strong problem-solving and multitasking abilities Proficiency in Word, Excel, Outlook, and ServiceM8 (preferred but not essential) Professional, positive, and solutions-focused attitude Benefits Modern office space with complimentary snacks Convenient location near public transport Supportive & friendly team Team social events If you’re results-driven customer service representative, and committed to providing outstanding , APPLY NOW Alternatively, reach out to naomi.cropperrandstad.com.au for more information. Please note: Only applicants with permanent working rights will be considered. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.