Canberra Applications close 29 January About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: Growing innovative & competitive businesses, industries and regions Investing in science and technology Strengthening the resources sector. The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people. If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future. Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS. About the team The Credit Card, Fleet, Travel and Insurance Team is part of the Financial and Shared Services Branch within the CFO Division. The team has responsibility for providing the following services to the department: Credit card policy, administration, and support; Overseas travel policy, bookings, and system administration; Domestic Travel policy, support, and advice; Fleet management policy, administration, and support; ComCover Insurance management; Expense8 business support; and Business improvement relating to functions. What’s in it for you? We value innovation and encourage creativity. We strive for continuous improvement and provide a supportive environment. Join our team and experience: Being part of interesting and progressive projects Developing your potential and build competencies in travel, fleet and credit card activities Supportive, people-focused leadership Strong commitment to diversity, equity, inclusion and belonging Generous and flexible leave provisions Our ideal candidate We are looking for a Credit Card Officer who is a highly motivated self-starter that thrives in a dynamic environment and brings strong teamwork, customer service, problem-solving and analytical skills. Our ideal candidates will be able to demonstrate the following: Be able and willing to learn quickly and adapt to changing systems and processes. Have good judgement, analytical and problem-solving skills. Be a good communicator, particularly when responding to clients over the phone and via email. Be able to manage a high-volume workload while maintaining strong attention to detail, sometimes within tight deadlines. Be an effective team member that works collaboratively within the section. Be service-oriented, with the ability to develop and maintain working relationships to meet the needs of internal customers and foster collaboration within the CFO Division. What you will do In this role, you will be required to: Prioritise and process high volume credit card tasks such as credit card applications, employee reimbursements, acquittals, policy advice, monitoring compliance etc. Follow-up, action and respond to enquiries over the phone and via email maintaining a strong customer service focus. Identify key issues and refer these to your manager where appropriate. Assist with finding solutions to these issues. Follow relevant policies and procedures, as directed. Engage with internal and external clients as required. Contribute to business process/continuous improvement activities. Contribute to building and maintaining a high performing service delivery culture. Eligibility To be eligible for employment in the APS and the department, candidates must be Australian Citizens. Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level. Notes Experience in credit card management and in using expense8, TechnologyOne and Excel is desirable. A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette. The department does currently offer flexible work opportunities for many roles. This vacancy is ACT - Industry House based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further. Application information Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information. Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 750 words and should align to the key duties listed above. Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format). Accessible application documentation is available in other formats on request. Please contact recruitmentindustry.gov.au or (02) 6276 1235 if you require assistance with your application. Please refer to our Applying for a position information for additional information on how to apply. Contact Information For more information regarding this opportunity, please contact Cathy Parisi on 02 6213 7153 or via email on Cathy.Parisiindustry.gov.au