About the role/s The purpose of the role is to provide administrative support to the Mental Health Acute Inpatient Service (MHAIS) and the Acute Care Team, the entry point to the mental health service of West Moreton Health (WMH). Both roles will respond to enquiries and provide timely and accurate information and assistance to staff, consumers, and visitors to facilitate effective service delivery within a health care setting. About you Our ideal candidate will be someone who can demonstrate the following: - Experience working calmly and proficiently within a call centre/high telephone-call traffic setting. - Organisational and prioritisation skills including the ability to work autonomously in a self directed manner while contributing to patient flow. - Knowledge of or the ability to rapidly acquire knowledge of internal information systems in addition to the Microsoft suite of applications. - Knowledge of or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from consumer medical records and hospital information systems. - Ability to maintain discretion and exercise judgment where necessary within the scope of the role to solve immediate problems in situations where precedents have not been set and procedures not defined, ensuring a satisfactory outcome. - Sound verbal and written communication skills with the ability to interact professionally and sensitively with all levels of staff, consumers, and the public. Mandatory Requirements: Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16 About West Moreton Health West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships. To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link Benefits 17.5% annual leave loading (Additional allowances/entitlements may apply) 12.75 % employer contribution to superannuation Professional development Salary sacrificing options Wellness programs Employee Assistance Service (EAS). To apply Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.