Job Description Customer Solutions Engineer – Climate-Tech | Perth Based Want to combine your technical expertise with customer impact? Join a leading climate-tech business revolutionising the real estate sector with their data platform, driving efficiency and sustainability. This role is perfect for a tech-savvy problem solver who loves engaging with customers and contributing to real-world impact. As a Customer Solutions Engineer , you'll bridge the gap between technical integration and customer success, ensuring smooth deployments, resolving complex issues, and helping clients optimise their data insights. What You’ll Be Doing: Technical Expertise: Be the go-to product expert, supporting the Customer Success team by resolving technical challenges, troubleshooting integrations, and communicating solutions effectively to customers. Hands-On Deployments: Oversee technical implementations, working directly with APIs, Python scripts, SQL databases, and IoT platforms to deliver smooth and reliable solutions. Customer Impact: Collaborate with internal and external stakeholders to drive key success metrics like customer retention, app up-time, and issue resolution. Operational Excellence: Partner with third-party delivery teams and contribute to strategy development, improving processes for enhanced customer satisfaction and efficiency. What You Bring: Prior experience in a B2B SaaS business (2-4 years in a similar role). A background as a Customer Solutions Engineer , Technical Customer Success Manager , Implementation Specialist , or similar. Proficiency in Python and SQL , with experience in troubleshooting and monitoring tools. Knowledge of server infrastructure , IoT systems , Windows OS , REST APIs , and databases. Strong communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders. What’s in It for You? Work directly with the founder and experienced leaders , gaining valuable exposure and mentorship. Join a no-ego team culture where collaboration is a core value. Make a real impact on environmental sustainability by contributing to cutting-edge, market-leading solutions. Based in Perth, this role offers flexibility and the chance to work at the forefront of climate-tech innovation. Excited to make a difference? Let’s chat Drop me a note at nidhitheonset.com.au or apply directly today.