Lancemore Milawa Lancemore Milawa , located in King Valley, is set at the base of the Alpine National Park and is nestled amongst award winning wineries with a backdrop of snowcapped mountains. Refurbished in 2023, and drawing inspiration from the local environment, the 40-room boutique hotel is a carefully curated space that is reimagining country luxury. We are looking for a talented Customer Service "superstar" to join our team at our spectacular boutique hotel. This role will be perfect for someone who is friendly and well-presented and driven to deliver outstanding customer service. ABOUT THE ROLE: Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay Be an ambassador for the hotel, positively representing and promoting our boutique brand Be a key part of the guest experience, interacting wherever and whenever possible Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system Answer and process reservation enquiries, make recommendations and upsell rooms according to availability Coordinate with other departments Answer and dispatch both incoming external and internal calls Maintain sufficient knowledge of all room rates and available packages Follow up on all guest requests and complaints Be a key part of the guest experience, interacting wherever and whenever possible Support the operational teams with administrative tasks as required ABOUT YOU: Have a desire to genuinely help people Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers Good time management and communication skills Well-developed computer knowledge and strong administrative skills You have a warm, personable yet professional disposition Front Office/reservation experience preferred but not essential Success in a similar role preferred but not essential, we are employing on attitude not just experience Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload An acute eye for detail and exceptional interactive social skills Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively Positive mindset and a can do attitude Lancemore Hotels Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines. We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position. Click the "Apply Now" Button Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on Linked in