The opportunity: Our client is a federal government agency. They are seeking multiple APS6 Systems Administrators nationally to support infrastructure and systems as part of their Digital Infrastructure Team. Melbourne CBD location plus hybrid work-from-home Hourly rate range approx $54 to 58 inc super negotiable 12 month initial contract plus 12 month extension The role: Your duties will include: Undertake general administration tasks Gather, analyse and report on system performance Troubleshoot user issues and can effectively communicate in both written and verbal correspondence Develop and implement support resources and communication artefacts to be used across a broad range of internal and external channels Support technology configuration and infrastructure, delivering ICT services and support, data integrity and security, system testing and managing update cycles Monitor service delivery tool for incoming requests and incidents Resolve user tickets and escalations Oversee system upgrades and rollouts including testing and de bugging system to ensure the smooth implementation of the system and minimal disruption to operations. Troubleshooting and providing service support in diagnosing, resolving, and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure Provide project support across multiple streams of work across the team Work closely with vendors to raise tickets, negotiate changes and conduct thorough testing, ensuring seamless integration of requested alterations Skills and experience: To succeed in this role you will need: Previous experience in similar systems administration or support roles Strong proficiency in resolving user tickets and escalations, with excellent problem-solving skills Experience in overseeing system upgrades and rollouts, ensuring minimal disruption A Bachelor’s Degree in Computer Science, IT, or a related field, or equivalent experience and training Ability to provide effective training to users and promote system proficiency Proficiency in data analysis and visualisation tools Demonstrated skills in problem-solving, prioritisation, and management Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels Ability to contribute to projects and initiatives, with a focus on continuous improvement Please note: our client is a federal government department, and can only consider applications from candidates with Australian Citizenship and who are eligible to obtain a Baseline security clearance. Apply: Submit your resume ASAP, or for further information please contact jarrodd.edwardstalentinternational.com