About the Role Senior Patient Services Administrator FULL TIME / PART TIME East Melbourne The purpose of this role is to manage the day to day running, productivity and efficiencies of the patient services department to provide primary quality care to patients and provide quality customer service to patients, clinicians, and other departments within the business. We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business. About you (criteria) You will be patient focused, compassionate, supportive and a team culture promoter. Ideally you will bring the following to the role: Min 1 years' experience in health industry Ability to manage patients and clinician expectations Demonstrated supervisory experience and mentoring skills Experience in the field of ART (IVF) (advantageous) Intermediate to advanced MS Office / Outlook Intermediate to advanced Healthcare IT Platforms A willingness to embrace City Fertility's Mission and Values A current driver's Licence will be required for this role. Demonstrated administration experience and mentoring skills Demonstrated leadership skills Demonstrated management skills Intermediate administration management Intermediate administration functions Basic to Intermediate IVF terminology desirable Basic to Intermediate health industry terminology desirable Highly Effective Communication and interpersonal skills Teamwork Skills Accuracy and attention to detail Problem solving, critical thinking, decision maker Excellent time management Adaptability and flexibility Positive Self Awareness and ability to self-assess APPLICATION PROCESS If this is the role for you, lodge your application via Seek by providing a cover letter and resume. Closing Date: 20th Jan 2025 (may close earlier). All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy. An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement. Only candidates that can provided proof of full Covid-19 vaccinations will be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.