Training and support provided Hybrid working envrionment High performing team WHO WE ARE We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. ABOUT THE ROLE This position is responsible for the delivery of timely, accurate information to our customers and presenting the services and benefits that SG Fleet can offer. It supports attracting potential customers and retaining existing customers as well as the development of other consultants in the Service Centre. TASKS AND RESPONSIBILITIES • Manage customers who have new vehicle orders in pipeline prior to the delivery of the vehicle to assist with the sale of their current vehicle if applicable. • Performing quality assurance file checks, ensuring process efficiency and recording detailed notes in the systems whilst maintaining data accuracy. • Action day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained • Support Novated Lease Consultants in liaising directly with customers and coordinate cross functional activities • Apply customer service best practice to customers in lead pipeline or order pipeline via phone and email. • Providing coverage for Novated Lease Consultants whilst on prolonged periods of leave. • Performing other administrative and sales activities supporting the overall team efficiency and its ability to achieve targets. SKILLS AND EXPERIENCE We are seeking a skilled Customer Service and Sales Administrator to join our team at SG Fleet. Our ideal candidate will excel in a team orientated environment and posses strong verbal and written communication skills and thrive in a fast-paced setting. You will bring your technical and numerical skills and play a vital role in delivering outstanding service for our team. WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.