Invoice & Office Admin — Ashwood, Monash Area

My People Solutions is seeking a highly organised, efficient, detail-oriented people person to join a professional and well-established small office, answering customer queries, validating claims, processing invoices, reconciling payments, maintaining database information & records, supporting with a variety of administration & customer service-related tasks. The successful candidate will need to have strong office & invoice administration experience, exceptional customer services skills (both verbal and written), great problem-solving skills, time management & organisational skills, as well as being able to remain calm in a fast-paced environment. Requirements Manage incoming & outbound customer service enquires, logging origin, and answering general customer questions, request further information and escalate issues as required. Validate claims, process invoices, monitor & reconcile payments and receipts. Review, update and maintain CRM with information, ensuring timely communication and compliance and accurate and informative data entry and reporting. Utilise data to identify issues and trends to indicate changing customer requirements. Support with a variety of customer and administration tasks. Qualifications & Experience ​ Exceptional & engaging interpersonal & communication skills (verbal and written) with a variety of stakeholders combined with strong record keeping, administration & organisation skills. Strong bookkeeping skills are essential, especially in the area of invoicing (payments & receivables). Experience of working in a variety of bookkeeping, office & administration environments where good practice governance & compliance, organisation & attention to detail are critical. Experienced in using Microsoft Office, CRMs & MYOB. Enjoys problem solving and remains calm in a rapidly evolving changing environment. Have an abundance of common sense & patience Benefits Great salary available for the right candidate, full-time office-based role Monday to Friday 9am to 5pm, inclusive & supportive team working in a modern office in Mulgrave VIC. Seeking a role with lots of variety where an abundance of life experience and your invoice administration, organisational & administration experience will be valued? Apply Now

Applications close Sunday, 23 February 2025
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