Job ID: 272525 Date posted: 13/01/2025 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards: • $27.35 base hourly pay rate | $28.59 base hourly pay rate (Kitchen Planning) • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional Information: • Permanent Part-time, 60hrs/fortnight (Livingroom department) • Permanent Full-time, 60hrs/fortnight (Kitchen Planning department) • The internal job title is Sales Co-worker • The shift times required to work will be spread between 8:00am to 7:30pm and 9:30pm (Thursday - Saturday). • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday). RECRUITMENT PROCESS AND KEY DATES • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. • If your application is progressed, you will be invited to attend an in-person interview with the hiring team. • If you are successful for this role, you will be required to attend a 2-day Welcome induction on Monday 17 February & Tuesday 18 February 2025, 9am-5pm). About this work area As Showroom Sales Assistant (Kitchen Planning) your responsibilities will include, but are not limited to: • Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs. • Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them. • Supporting customers with their kitchen design process using the kitchen planning 3D rendering software and accessory workshop. You will build strong relationships with the customer throughout their planning journey. • Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment. • Stay knowledgeable about in-store specials, delivery options, product features and benefits. As Showroom Sales Assistant (Livingroom) your responsibilities will include, but are not limited to: • Approach arriving and browsing customers. Identify their overall need to support them in the best way by asking the right questions. • Actively participating in selling products with a positive attitude and contribute to business goals and growth. • Prepare product presentation and secure merchandising basics. Ensure all customer material and digital solutions are ready to use - to give customers a positive shopping experience. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment. • Stay knowledgeable about in-store specials, delivery options, product features and benefits. As Showroom Sales Assistant you are or have: • Proven experience in a sales or customer service role, ideally within the furniture, colour consulting or high-value items retail industry. • Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers. • A strong customer-focused mindset, always striving to deliver a memorable shopping experience. • An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs. • Clear and concise communication skills, a keen eye for detail and strong problem-solving skills. • A ‘Togetherness’ mindset with the ability to work autonomously and collaboratively in a team environment. • Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range and tools. • A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting. We need people like you At IKEA, work is so much more than a job. Come join us