Senior Application Support Analyst Role on a contract basis with potential for extension Your new role This position is responsible for complex system analysis, problem resolution, user support and maintenance, along with development and enhancement of the Councils corporate applications. The position will provide level 2 support and input on continuous improvement, ensuring compliance, with a strong focus on customer service in accordance with service level agreements. Accountabilities Staying up-to-date with industry developments and advancements in technology, including new software and hardware Additional duties as required within the limits of the employees skill, competence and training This position is responsible for complex system analysis, problem resolution, user support and maintenance, along with development and enhancement of the Councils corporate applications. The position will provide level 2 support and input on continuous improvement, ensuring compliance, with a strong focus on customer service in accordance with service level agreements. Oversee corporate application accounts, users, and permissions to ensure that access is granted appropriately and securely Provide high level technical support for all software applications used within the organisation. Provide a high level of customer service for both internal and external customers, with a particular focus on continuous improvement and enhancing the customer experience by placing the customer at the centre of all decision-making. Manage the planning and prioritising of service tickets, problems, changes systematically to minimise backlog and ensure operational efficiency. Monitor system performance to ensure that all software applications are functioning optimally. Work with other SMEs on a range of applications deployed on the SOE. Work collaboratively with other members of the IT team to ensure that all software applications are integrated and functioning correctly. Documenting technical issues and solutions and reporting on system performance and usage What you'll need to succeed Extensive demonstrated technical maintenance experience working in two or more of the following systems: Land Information/Property, EDRMS, Customer Request, website, Facilities Management, Library, ERP or GIS. Extensive knowledge and experience in the use of ICT applications including, Microsoft 365, Windows 10/11, Citrix, cloud-based technologies, Active Directory, Audio visual and other work-related systems. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 2906936