The role As our Sales & Service Contract Administrator you will play an important role in ensuring our business maintains compliance with contractual obligations and maintaining the integrity of our contract portfolio. You will manage they lifecycle process of our third-party agreements, ensuring we adhere to all policies and procedures, while supporting our senior leaders and stakeholders. You will: Build and maintain strong relationships with key client stakeholders while keeping in regular communication to understand their needs and expectations Proactively identify and address potential issues or concerns and act as the primary point of contact for all contract-related matters Monitor contract performance against agreed-upon terms and conditions and track key performance indicators (KPIs) and report on progress Identify and resolve performance issues. Manage contract variations and amendments while identifying and resolving issues arising from contracts, ensuring compliance with all contractual obligations Prepare regular reports on contract performance and regulatory adherence. Maintain Business Continuity Management frameworks, inclusive of test plans Identify and report potential risks or inadequate controls related to compliance or operational risks while championing a culture of risk and compliance across the division What experience you’ll bring Proven experience in contract management or account management A strong understanding of the regulatory environment regarding outsourcing, third party contract management and contract law Excellent communication, interpersonal, and presentation skills with the ability to build rapport and trust with clients Strong problem-solving and analytical skills Highly organised, detail oriented, proactive & solution focused Our Perks Location : North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff Grow with us - we’ve got learning and professional development opportunities to suit everyone Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. Client Relationship Management Build and maintain strong relationships with key client stakeholders. Regularly communicate with clients to understand their needs and expectations. Proactively identify and address potential issues or concerns. Act as the primary point of contact for all contract-related matters. Manage client and internal stakeholder expectations. Contract Performance Management Monitor contract performance against agreed-upon terms and conditions. Track key performance indicators (KPIs) and report on progress. Identify and resolve performance issues. Manage contract variations and amendments. Ensure compliance with all contractual obligations. Issue Resolution & Problem Solving Identify and resolve issues arising from contracts. Escalate complex issues to appropriate internal teams. Develop and implement solutions to prevent recurring problems. Reporting & Communication Prepare regular reports on contract performance and regulatory adherence. Communicate effectively with clients and internal teams. Participate in client meetings and presentations. Continuous Improvement Through the use of data and insights, identify key opportunities areas relating to performance and / or adherence to contractual / regulatory requirements and actively promote these continuous improvements to internal stakeholders. Risk Management Extend key Risk Frameworks that contracts are governed by & translate / execute across the Sales & Service Division. This would include oversight management and delivery of the divisions Business Continuity Management frameworks and testing, as an example. Identify and report potential risks or inadequate controls related to compliance or operational risks. Champion a culture of risk and compliance across the division. Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.