Employment Type: Casual Hours: Casual shifts covering unplanned and AL, rotating roster 7 days a week Location: MMH&WS – Wyndham Clinic, Saltwater Clinic, Clare Moore Building, Mother Baby Unit Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Julie Quinn – jquinnmercy.com.au Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us as at Mercy Health, and help our teams deliver even greater outcomes. About the opportunity The role of the Administration Officer is responsible for providing high quality reception and administrative support to the Mercy Mental Health and Wellbeing Service. This involves completing the patient journey (admitting, discharging, arriving, departing and transferring) on various patient management systems. You will be greeting clients and visitors and responding to enquiries. You will provide support to other team members and actively participate in key activities of the Mercy Mental Health and Wellbeing Service. ABOUT YOU: Demonstrated administrative and MS Office skills, iPM, CMi, and Mastercare desirable Strong customer service focus and excellent conflict resolution skills Proven problem solving, ability to work autonomously, time management skills and multi-tasking abilities. Excellent oral and written communication skills What you’ll bring You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care. To thrive in this role, you will have: Excellent time management, organisational and communication skills, with the ability to adapt and problem solve. A compassionate, flexible and positive approach to effective patient care and management. The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment. You will also be required to provide evidence of, or in the process of obtaining: A current Police Record Check and Working with Children Check. Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders. Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.