Freight Forwarding background required High volume fast paced role Strong Customer Service skills a MUST The Company This company has built their reputation on outstanding customer service and market leading solutions. With consistent plans for improvement and growth, their internal environment is streamlined and efficient. Due to internal movement, we are looking for experienced International Freight Forwarding Specialist who love working with clients and managing portfolios. You will be supported through training and development and provided with endless opportunities The Opportunity The role is situated within the Ocean Freight Client Management team which will give the successful candidates the opportunity to be involved with all facets of Ocean Freight International Logistics. The focus of the role is to create a great customer experience which means the successful applicant will have control of most of the operational process from start to finish What your day to day will look like Liaising with other departments to ensure all client elements are aligned Manage a diverse portfolio of clients. Oversee billing and account management processes. Handle and resolve customer complaints professionally. Prepare and provide accurate quotes to clients. Track and follow up on customer orders. Address and resolve invoice discrepancies. Coordinate the claims process for damaged goods. Extract data and create KPI status reports Analyse trade trends and determine the most economical ways to meet client demands We are looking for experienced International Logistics candidates who have had a background in: Import or Export Operations Client Service Sales Support About you A customer focused person with an absolute minimum of 1 year experience in Freight Forwarding Must have excellent written and verbal communication skills as you will be the first point of contact for high performing customers You will be able to work autonomously in a varied and flexible environment and keep up the pace You must have intermediate Microsoft Excel Skills. Employee benefits Great team culture and progression opportunities. This company looks after its people and once youre in you wont want to leaveWith flexible working arrangements, you can enjoy two days working from home after training and probation. Salary Competitive salary with lucrative bonus scheme pending your level of freight forwarding experience Location Port Botany surrounding suburbs Visas We are open to candidates on long term visas if you have solid experience within a freight forwarding company overseas Contact If you feel you fit the criteria, please apply now to be considered. Or contact Amy Amopiu 0468 945 288 aamopiupath4group.com PATH4 Logistics has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation. SCR-amy-amopiu