About the role The role of the Administrative Officer is to provide effective and efficient customer/administrative services within the Metro North Kidney Health Service. This position operates with a high degree of independence in performing the duties of the position while maintaining open channels of communication between all staff within the department and other members of multidisciplinary teams. This position may operate across numerous Metro North HHS sites including, but not limited to, RBWH, Keperra, Nundah, Stafford, TPCH, North Lakes, Redcliffe, Kallangur, Caboolture, and Bribie Island. About you This successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values: Fulfil the accountabilities of this role in accordance with Metro North Hospital and Health Service's core values. Achieve work targets with limited supervision and contribute to team goals in an ever-changing environment. Accurately view, record, and retrieve information from Queensland Health and Microsoft Office systems including ESM, HBCIS, Outlook, ieMR, The Viewer, Telstra TIMS, Microsoft Word/Excel, database applications and Telehealth Virtual Clinic. Responsible for the daily Outpatient/Inpatient bookings and high-quality administrative duties required of the site required. Management of all patient appointments including appointment offers, follow-up reviews, rescheduling and cancellations in conjunction with the Medical, Allied, Nursing staff and ESM policies. Well-developed ability to build and maintain appropriate relations with team members, clients, and stakeholders Multitask priorities in a constantly changing team environment, you are required to proactively plan, organise, and manage own time effectively to produce results and meet deadlines. Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide. Benefits when working for us Rewarding career and development opportunities across a wide range of clinical and non-clinical areas Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance Flexible working arrangements and competitive salary rates with annual incremental increases Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED