Start ASAP for 6 months with the potential to extend 2-week training provided Full-time 5 days per week onsite in Blackburn Company: Dedicated to providing world-class, patient-focused mobile and emergency healthcare to the Victorian community, ensuring accessible care outside traditional hospital settings. Role: The Accounts Receivable Customer Service Officer manages customer interactions for debt resolution, including phone inquiries, correspondence, and administrative tasks related to company service fee billing, ensuring compliance with service and statutory requirements. Responsibilities: Undertake accounts receivable and collections tasks Action assigned key portfolios of customer engagement, maximalising timely debt resolution outcomes for recovery of service fees or resolution of debt aligned with Billing and Accounts Receivable policy and procedures Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload reporting Provides a high standard of customer service engagement identifying customers' needs to provide appropriate support to resolve debt outstanding or support solutions Review customer specific circumstances, relative to billing resolution considerations including identification of additional information that may result in reassignment of payment liability or resolution of debt to ensure accuracy of billing outcomes Raise billing or collections queries Undertake general administrative duties and other tasks About you: Proven customer service skills with a focus on meeting targets Adaptable, able to engage with diverse customer personalities Detail-oriented with strong accuracy and quality control Excellent written and verbal communication skills Discreet and capable of handling sensitive matters with tact Self-motivated, able to work independently Proficient in Microsoft Office (Excel, Word, MS Teams) Comfortable in fast-paced, high-volume environments Strong organisational skills The Next Step: To apply for this role, it is essential that you have or willing to obtain a National Police Check. We encourage applicants from individuals living with disabilities. Reference number: NB75840 Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us. By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy