On behalf of a leading international freight forwarding company, we are seeking a motivated and adaptable Customer Service Representative to join their dynamic team. This is an excellent opportunity for someone passionate about providing exceptional service in a fast-paced and ever-evolving industry. About the Role As a Customer Service Representative , you will be the first point of contact for clients, managing communications via phone and email. This role requires a proactive approach, excellent problem-solving skills, and the ability to go beyond your defined responsibilities to support the company's overall operations. Key Responsibilities Client Communication: Respond to client inquiries via phone and email, providing updates and resolving issues promptly and professionally. Problem Solving: Act as a trusted liaison to address client needs and ensure seamless service delivery. Team Support: Collaborate with internal departments and adapt to assist in areas outside your primary role to meet the company’s goals. Documentation: Accurately maintain records of client interactions, shipments, and follow-up actions in the company’s system. What We’re Looking For Customer Service Excellence: A genuine passion for helping clients and delivering exceptional experiences. Adaptability: Willingness to take on additional responsibilities and step outside your role as needed. Strong Communicator: Excellent verbal and written communication skills. Proactive Mindset: A problem-solving approach to handle challenges efficiently. Organized and Detail-Oriented: Ability to manage multiple priorities and maintain accurate records. Relevant Experience: Previous experience in freight forwarding, logistics, or a related field is essential. What’s on Offer $95,000 - $120,000 Monday - Friday in office (1 Day WFH after probation) South-East Sydney location A collaborative and supportive work environment. Opportunities for professional development and career growth. Competitive salary and benefits package. The chance to be part of a globally connected industry. How to Apply If you’re ready to take the next step in your career and thrive in a role that values client focus and adaptability, we’d love to hear from you. Please send your resume to Christian.Jurictalentfocus.com.au to organise a chat.