Permanent Full time Open to location Hybrid working model How will I help? This role sits within the design & delivery arm of Vulnerability Standards & Governance and will play a pivotal role in designing and delivering a vulnerable customer omni channel experience. We are looking for someone who can: Design and inform vulnerable customer experiences across all channels including digital Ensure experiences meet regulatory requirements while exercising strategic forethought. Key responsibilities will include: Designing a target state experience and roadmap for delivery based on customer insights Maintaining and prioritising a backlog of redesigns and uplifts based on customer pain points and opportunities. Develop customer testing specifications, mock ups and hypothesis Bringing a variety of stakeholders on the journey and getting their input at key moments Work with production to follow process for sign off digital delivery Deliver collaboratively Ability to understand vulnerable customer needs and scenarios through leading and directing specialist customer research. End to end delivery role from strategic design to live in market. What’s in it for me? You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. What do I need? Understanding of design process from design through to delivery and go live stage Experience preparing content for production including Figma wireframes and briefs submittal to BASE. Documentation attention to detail, comparative analysis and integration of stakeholder feedback. What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. Hear from some of our people and their experiences working with us. How do I apply? Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisitionwestpac.com.au. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisitionwestpac.com.au