MAYDAY is thrilled to embark on a collaborative journey with a dynamic insurance company, in the quest for Customer Service and Claims Advisors for an upcoming project. Successful candidates will play a pivotal position in managing claims end to end, offering support to individuals navigating losses amid catastrophic events like fires, flooding, or property/ Motor damage. Our client is offering either a 6-month or a 9-month Fixed-term contract depending on your working rights, with the opportunity to become a permanent employee. The role is fast paced, involving frequent phone interactions with customers in their time of need, addressing challenging situations with empathy and professionalism. As a Customer Service and Claims Advisor, you are at the core of ensuring exceptional customer care and satisfaction Your role is crucial in fostering customer relationships, ensuring customer retention, and handling every inquiry with professionalism and empathy. No prior insurance or claims experience is necessary; instead, we're actively seeking individuals who personify authenticity, proactivity, and enthusiasm for providing outstanding customer experiences. Work hand-in-hand with friendly, approachable managers and colleagues Experience thorough training and ongoing support, guaranteeing a well-rounded, informative, and engaging onboarding journey. Whats in it for you: Location: Immerse yourself in your work within beautiful, modern offices situated on the picturesque Sunshine Coast. Salary: Embark your journey with a salary of $79,106.00, inclusive of superannuation. Hours: Full-time position with a rotating roster, offering hours from 8-4 or 9-5. Company: Become an integral part of a dynamic and fun business that highly values your contributions. Culture: Experience a workplace culture that applauds achievements, nurtures collaboration, and celebrates through regular social events. Wellness: Prioritise your well-being with complimentary fitness classes, yoga, High-Intensity Training, and access to amenities such as a tennis court and Olympic swimming pool. Training & Career Growth: Embrace continuous professional development through paid training opportunities and regular check-ins with a supportive leadership team. Support: Access the Employee Assistance Program to ensure your well-being and peace of mind are prioritised. Work-life Balance: Enjoy the benefits of annual leave and paid parental leave to maintain a healthy work-life balance. Health Protection: Take advantage of onsite skin and health checks Fun: Infuse excitement into your workdays with perks like free bike hire, volleyball, ten-pin bowling, and a variety of other enjoyable activities Duties: Handle a large volume of customer phone calls in a fast-paced environment. Work through customer concerns and provide assistance. Oversee property claims from initiation to resolution. Work closely with builders in the claims process. Manage a portfolio of claims, with the workload determined by volume. Address and manage confrontational situations effectively. Make confident and informed decisions regarding claims. Draft and issue denial letters when necessary. Resolve conflicts that may arise during the claims process. Make determinations on the outcome of each claim. Address and overcome objections from various stakeholders. Manage and navigate overwhelming situations with composure. Handle claims involving significant losses such as homes, fires, flooding, and lost property with sensitivity and empathy. About you: Ability to provide patience, empathy and understanding to each customer's situation. You care about customers and prioritise their needs. Adaptability to excel in a fast-paced, ever-changing environment. Ability to manage customers in stressful situations. Collaborative mindset, willing to pitch in as a team player. Outstanding interpersonal skills, particularly a strong sense of empathy. Tech-savvy with a quick grasp of new systems. If you're excited about the opportunity mentioned above and wish to learn more, we encourage you to APPLY MAYDAY is thrilled to embark on a collaborative journey with a dynamic insurance company, in the quest for Customer Service and Claims Advisors for an upcoming project. Successful candidates will play a pivotal position in managing claims end to end, offering support to individuals navigating losses amid catastrophic events like fires, flooding, or property/ Motor damage. Our client is offering either a 6-month or a 9-month Fixed-term contract depending on your working rights, with the opportunity to become a permanent employee. The role is fast paced, involving frequent phone interactions with customers in their time of need, addressing challenging situations with empathy and professionalism. As a Customer Service and Claims Advisor, you are at the core of ensuring exceptional customer care and satisfaction Your role is crucial in fostering customer relationships, ensuring customer retention, and handling every inquiry with professionalism and empathy. No prior insurance or claims experience is necessary; instead, we're actively seeking individuals who personify authenticity, proactivity, and enthusiasm for providing outstanding customer experiences. Work hand-in-hand with friendly, approachable managers and colleagues Experience thorough training and ongoing support, guaranteeing a well-rounded, informative, and engaging onboarding journey. Whats in it for you: Location: Immerse yourself in your work within beautiful, modern offices situated on the picturesque Sunshine Coast. Salary: Embark your journey with a salary of $79,106.00, inclusive of superannuation. Hours: Full-time position with a rotating roster, offering hours from 8-4 or 9-5. Company: Become an integral part of a dynamic and fun business that highly values your contributions. Culture: Experience a workplace culture that applauds achievements, nurtures collaboration, and celebrates through regular social events. Wellness: Prioritise your well-being with complimentary fitness classes, yoga, High-Intensity Training, and access to amenities such as a tennis court and Olympic swimming pool. Training & Career Growth: Embrace continuous professional development through paid training opportunities and regular check-ins with a supportive leadership team. Support: Access the Employee Assistance Program to ensure your well-being and peace of mind are prioritised. Work-life Balance: Enjoy the benefits of annual leave and paid parental leave to maintain a healthy work-life balance. Health Protection: Take advantage of onsite skin and health checks Fun: Infuse excitement into your workdays with perks like free bike hire, volleyball, ten-pin bowling, and a variety of other enjoyable activities Duties: Handle a large volume of customer phone calls in a fast-paced environment. Work through customer concerns and provide assistance. Oversee property claims from initiation to resolution. Work closely with builders in the claims process. Manage a portfolio of claims, with the workload determined by volume. Address and manage confrontational situations effectively. Make confident and informed decisions regarding claims. Draft and issue denial letters when necessary. Resolve conflicts that may arise during the claims process. Make determinations on the outcome of each claim. Address and overcome objections from various stakeholders. Manage and navigate overwhelming situations with composure. Handle claims involving significant losses such as homes, fires, flooding, and lost property with sensitivity and empathy. About you: Ability to provide patience, empathy and understanding to each customer's situation. You care about customers and prioritise their needs. Adaptability to excel in a fast-paced, ever-changing environment. Ability to manage customers in stressful situations. Collaborative mindset, willing to pitch in as a team player. Outstanding interpersonal skills, particularly a strong sense of empathy. Tech-savvy with a quick grasp of new systems. If you're excited about the opportunity mentioned above and wish to learn more, we encourage you to APPLY Reference number: 11628 Profession:Call Centre & Customer ServiceCustomer Service - Call Centre Company: MAYDAY Recruitment Date posted: 17th Nov, 2024