The Role: Provide an efficient and effective reception service to all Oral Health Service Tasmania (OHST) clients and centre-based staff as well as administrative and clerical support to OHST staff and external service providers. Liaise and assist in the coordination of the day to day functions of the Dental Centre and community clinics. Provide a clerical support service in relation to the administrative functions associated with primary patient care. - Provide a customer service facility ensuring prompt, sensitive and confidential handling of enquiries from the public. - Control and direct all incoming telephone calls to the service. - Assist clinicians in scheduling and prioritising appointments for all service providers located at the dental centre, including issuing appointment letters. - Maintain client records and general filing systems. - Register all clients on the electronic client database, conduct initial triage of clients, identify course of care, and maintain client waiting lists. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. The Team: This position is based in New Town, Hobart working as part of a multi-disciplinary team with the opportunity to work directly with the public as well as undertake general administrative duties. Details of appointment: Permanent full time, day worker, working 76 hours per fortnight, commencing as soon as possible. notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. Salary: $66,049 to $70,993 per annum . Our Employer 11.5% superannuation contribution is on top of this amount. Salary range is in accordance with Public Sector Unions Wages Agreement 2022. Salary Packaging: You’ll have access to salary package a range of benefits including living expenses up to $9,010 $2,650 in meal entertainment each FBT year other benefits if eligible. Benefits available to eligible candidates: Professional development pathways. A range of leave entitlements, including study leave and Professional Development Support. Fitness Passport – You, and your family can access 40 fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family. Eligibility: Applicants should note the following criteria are desirable: Previous experience working in a clinical dental environment. Download the Statement of Duties and any Associated Documents We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: Generic Customer Service Officer Band 2 (June 2024) CSU (3).pdf Generic Customer Service Officer Band 2 (June 2024) CSU (1).docx Application Guide: Department of Health - Applicant Guide Sep 2024.pdf Department of Health - Applicant Guide Sep 2024.docx How to apply: Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. For more information: Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Nicki Kounelis Position: Senior Customer Service Officer Phone number: (03) 6166 5466 Email address: nicki.kounelisths.tas.gov.au What it is like working at the Department of Health? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. listening to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania Make It Tasmania | Move for a great lifestyle One Health Podcast - Spotify One Health Podcast - Apple Tasmanian Health Careers | Tasmanian Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA people, and people living with disabilities.