CopRice is the animal foods division of SunRice and is a leading supplier of nutrition products to the companion animal and livestock sectors. CopRice has been supplying quality feeds for animals for over 30 years across 6 sites in NSW and VIC. Over 2,100 employees, 30 brands, an unrelenting focus on innovation, and a commitment to our people, our communities and environment, we’re SunRice - an iconic Australian company and a great place to work. SunRice Group provides a real opportunity for passionate people to make a difference. About the role As our Customer Service Officer, you will provide high level customer service to Bulk-Retailers and Direct to Farm clients supporting the entire CopRice range, through highly proficient and accurate management of customer information and administrative support to the Operations and Sales teams. The role is located on-site at our Tongala facility. Key responsibilities of the role include but are not limited to: Receive and process orders; ensuring on farm conditions and delivery requirements are clear and communicate with customers on delivery/collection times as per schedule Ensure all customer records in SAP are kept up to date and customer ordering patterns are monitored and maintained Answer all customer telephone calls and follow up customer queries Assist with account enquiries Support Sales team with customer management and conflict resolution Support Administrative, Operations and Accounts staff About You You are an admin wiz and your organisational skills and attention to detail are second to none. You have exceptional interpersonal skills and ability to communicate and manage interactions with stakeholders at all levels of our organisation and our external customers and suppliers. You will also have: Extensive Customer Service experience in similar environment Experienced and skilled with full suite of Microsoft programs Demonstrated ability to manage multiple deliverables and accountabilities for a wide group of stakeholders Previous Exposure to the dairy, grains and stockfeed industries - desirable Office Administration Certificate (or equivalent experience) Key Perks Include: Corporate discounts across gym memberships, Bupa Health insurance, travel, car rental & home removalists Access to staff allowances of SunRice products weekly Banking benefits with our partnership with CommBank If you are ready for the next step in your career and this sounds like the opportunity for you, please apply below Posting Notes: || Australia (AU) || Victoria || || CopRice Tongala || All correspondence will be dealt with in strict confidence. SunRice is committed to creating a diverse environment and is proud to be an equal opportunity employer. SunRice will consider qualified applicants for employment based on their merit, individual skills, qualifications and other appropriate criteria relevant to the role for which they are applying.