Introduction Who are we: You may have heard of us – Ashley and Martin (that’s right, the hair people). We've been helping people reclaim their confidence for over 60 years. We're not just a hair loss clinic; we're a trusted partner on a journey of self-discovery. We're known for our exceptional customer service, treatments with proven results, and a team of dedicated professionals who truly care. With clinics across Australia, New Zealand, and Singapore, we're a company with a strong foundation and a bright future. Join us and become part of a team that makes a real difference in people's lives. Description We're seeking a passionate and results-oriented Customer Success Specialist to join our dynamic team in Sydney. This exciting role combines exceptional customer service skills with a focus on building long-term customer relationships and achieving sales targets. This full-time, permanent role will be based at our Sydney Clinic and will operate on a Tuesday to Saturday roster. Responsibilities may extend to Chatswood, Hurstville, and Parramatta clinics as required. This is a position with significant room for growth and learning thus we are looking for an energetic person with a view to gaining new skills and starting a career path with Ashley & Martin. What you'll be doing: Building Customer Relationships: Conducting initial consultations, assessing customer needs, and working closely with our medical team to determine suitable treatment plans. Guiding customers through their treatment journey, providing ongoing support and addressing any concerns. Conducting regular check-ups, monitoring treatment progress, and celebrating customer successes. Building strong, long-term relationships with customers to foster loyalty and trust. Driving Sales Success: Achieving and exceeding sales targets. Proactively engaging with customers to continue their treatment journey. Promoting and selling a range of Ashley & Martin products and services. Providing Exceptional Customer Service: Greeting and welcoming customers to the clinic. Scheduling and confirming appointments. Responding promptly to customer enquiries via phone, email, and SMS. Processing package sales, payments and maintaining accurate customer records. Managing customer accounts and direct debit agreements. Assisting with administrative tasks, such as stock management and report preparation. What we offer: Competitive Compensation: Attractive salary and commission structure with bonus incentives. Comprehensive Training & Development: Extensive in-house training with opportunities for ongoing professional growth. Excellent Benefits: Wellness benefits including a 6-monthly reimbursement for your personal health & wellness activities. Wellness days in addition to your annual leave. Quarterly team subsidies for social activities. Supportive & Collaborative Culture: Work alongside a talented team of consultants, doctors, and administrators in a supportive and collaborative environment. Career Growth: Opportunities for advancement within the company. Mentorship Programs: Benefit from guidance and mentorship from experienced professionals. Skills And Experiences Why we want you: You possess 1-2 years (min) of experience in sales, customer service, or a related field. You're a highly motivated and results-oriented individual with a passion for helping others. You're an excellent communicator with strong interpersonal and presentation skills. You're a team player with a positive and enthusiastic attitude. You're eager to learn and grow within a dynamic and rewarding environment. Does this sound like what you have been looking for? Ready to apply? Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking You must have full working rights to be considered for this position. We are an equal opportunity Employer who encourages applications from everyone.