As User Experience Design Lead you will: Design interactive experiences that Queenslanders intuitively understand and feel empowered by. Safeguard design principles and standards and use your passion and willingness to inspire and coach others within a vibrant design and stakeholder community. Practice inclusive and evidence-based decision making whilst leading a team through a human-centred design process. Design interactions with government services including authentication flows and application forms, whilst establishing principles and patterns that others may follow. Employ user-centred design techniques to develop site maps, flow diagrams, information architecture, wireframes, prototypes and digital copy. Assist in optimising design operations, working within a cross functional team in agile delivery, including working with Business Owners, Service Designers, Business Analysts, User Interface Designers, Engineers, Testers and Product Managers and others. Conduct/participate in primary research in the form of user research, user testing and customer interviews. Maintain project documentation, project boards, weekly and monthly reports, contribute to senior executive reports, group strategies and capability uplift requirements. The role reports to the Digital Experience Design Manager, Digital Customer (SSQ). Applications to remain current for 12 months.