Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of a leading Australian Insurance company. We have multiple full time permanent positions available for Customer Service superstars to join this supportive, positive and customer service focussed team. The role: Handling inbound calls from clients and financial advisors regarding insurance enquiries Provide a personal and sincere customer service experience Identifying customer’s needs through effective questioning and active listening skills Managing and updating customer records Work collaboratively within a team environment Work within policies and guidelines to ensure quality and compliance What are we looking for? Demonstrated outstanding customer service experience, either face to face or within a contact centre environment Excellent written and verbal communication skills Strong willingness to learn, adaptability, and a positive, can-do attitude Analytical and problem-solving skills Ability to work well and collaborate with a team What's in it for you? Multiple Full Time, permanent positions available – Monday to Friday 8am to 6pm rotating roster – total 38 hours per week Start February 2025 $70k package annual bonus Offices based in Sydney CBD with hybrid work from home flexibility Full training program to ensure you are set up for success True career development opportunities for a long term career pathway within the business Supportive, engaging and positive team environment – great company culture Please note, you must be an Australian Citizen or Permanent Resident to be eligible to be considered. Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately