Long-term temporary opportunities 35 hour week, 7 day rotating roster $40 superannuation hourly rate Long-term temporary opportunities 35 hour week, 7 day rotating roster $40 superannuation hourly rate About the Company ASR Recruitment has partnered with a health and wellbeing services provider, who support individuals and their families across Australia. Their mission is to ensure equitable, inclusive, and responsive care that enables individuals to live active, independent lives at home. About the Role As a Customer Service Officer you will be the first point of contact for all incoming calls regarding information on services, packages, and all other offerings. You will be responsible for, but not limited to: Answering a high-volume of inbound calls in a timely manner Identifying customer needs, and providing accurate information Building rapport with customers Establishing customer needs and coordinating process and documents to support action plans Maintaining accurate administrative records About You Excellent verbal communication and active listening skills Prior working experience in a high-volume call centre environment Ability to handle multiple calls and prioritise effectively in a fast-paced environment Proficient in Microsoft Word, Excel, and Outlook Ability to work across multiple systems simultaneously For a confidential discussion about this opportunity, please reach out to Laila Hoy on email lhasr.com.au. At ASR Recruitment we are dedicated to fostering inclusive and diverse workplaces for our clients. We value the unique perspectives, experiences, and contributions that individuals from all backgrounds bring to a team. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals identifying as LGBTQIA, women, people of all ages, those living with disabilities, and individuals from culturally and linguistically diverse communities. Diversity strengthens organisations, and we are proud to support our clients in building teams that reflect and celebrate this. ASR Recruitment Our mission is to create exceptional experiences for our job seekers while maximising your career potential and helping you identify, prepare for and secure the best possible new opportunities. Authentic – the consultants at ASR commit to always speaking honestly and openly to talent about their suitability for existing opportunities, potential future opportunities and ways to maximise their ability to secure the ideal role they desire. Scrupulous – we are focused on the details, from the presentation of your resume to the alignment of your values with our client's culture and helping you prepare to present yourself in the best possible light. The focus is on making your job search the best possible experience. Reputable – Our Consultants are experts within their markets and have a deep understanding of their chosen field and their client's businesses. Our longstanding relationships with employers include local enterprises, SMEs and product companies, Professional Services, Government, Banking, Education, Technology, Construction, Mining and Industrial Sectors. Our market intelligence, relationships with some of the best employers in the Newcastle market, knowledge of the best way to approach and secure opportunities and the most effective way to manage your brand all form a candidate service model that sets us apart from the competition. Reference number: 1293872 Profession:Call Centre & Customer ServiceCall Centre Operator Company: ASR Recruitment Date posted: 9th Jan, 2025