Job Description Salesforce Administrator Approximate 12-month contract with possibility of extension | Canberra Location | Pay rate dependent on experience OVERVIEW Our Federal Government client is currently seeking an experienced Salesforce Administrator to join their team. Within this role you will play a key role in managing the technology required for successful operations, with a strong focus on administering the Salesforce system. YOUR RESPONSIBILITIES Administer the Salesforce system by managing user access, roles, and permissions; configuring objects, fields, and workflows; and ensuring data integrity through regular audits and updates. Collaborate with stakeholders to gather requirements for Salesforce customisation and enhancements, ensuring the system meets the needs of the organisation. Create complex reports and dashboards within Salesforce to track key business metrics and provide actionable insights. Participate in code reviews and promote best practices for efficient and scalable Salesforce development. Manage sandboxes, including creation, refresh, and access management and conduct regular system audits and monitor platform performance. Develop and implement reports and dashboards to provide insights and support decision-making. Coordinate with IT teams to integrate Salesforce with other systems and applications. Enforce IT policies related to security, usage, and access controls, ensuring compliance with the PSPF and organisational policies. Contribute to incident response efforts during system outages or security incidents, investigating and resolving complex technical issues. EXPERIENCE / REQUIREMENTS Demonstrates proficiency in customising Salesforce features, including objects, fields, page layouts, and workflows, to meet business needs. Experience is Salesforce administration, including Sales, Service, CRM Analytics, Maps, Marketing Cloud, Experience Cloud. Hands-on experience in managing Salesforce related CI/CD processes. Strong understanding of Scrum/Agile methodologies is desirable. Certified Salesforce Administrator is desirable. Experience with Veevart administration is desirable. IMPORTANT TO NOTE SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people. This is a security assessed position. Applicants must be an Australian citizen, with successful candidate holding or willing to obtain a Baseline Australian Government security clearance and undergo other employment suitability checks. Please be advised If the closing date has passed for the particular position(s) you are interested in, we still encourage an application. Occasionally late applications are accepted and in addition we will retain your resume on our system for other positions as they arise.