What you will be doing:- Provide information, advice and preparing documentation for staff, customers and their representatives in relation to arrears management issues.- Deliver quality customer services through accurate product and procedural advice and prompt and responsive service delivery.- Examine allocated arrears accounts and provide consistent and effective arrears actioning.- Negotiate appropriate arrangements to clear arrears while monitoring arrangements to ensure they are kept.- Conduct interviews with customers who are in arrears.- Provide information regarding safety net options available to customers experiencing financial hardship.- Comply with procedures, systems and policies to make recommendations, where necessary, for changes to more effectively achieve the unit's objectives and responsibilities.- Work independently and with other staff within the Arrears and Debt Management, and other units and service areas to facilitate effective working relationships.- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.Applications to remain current for 12 months.