Are you passionate about leading teams and delivering exceptional customer experiences? SMS Professional is seeking a Customer Service Manager to join a dynamic and thriving organisation in Macquarie Park. Why this role? Leadership Opportunity: Step into a pivotal role, overseeing a dedicated team of customer service professionals. Career Growth: Join a company that values development and supports your ambitions. Impactful Work: Drive improvements and ensure customers receive top-notch support. About You: Proven experience in a customer service management role or similar leadership position. Exceptional communication and problem-solving skills. A people-focused mindset with a flair for coaching and motivating teams. Strong organizational skills and a knack for streamlining processes. Experience in logistics is preferable. What You’ll Do: Lead and inspire your team to exceed customer expectations. Develop strategies to improve service standards and customer satisfaction. Monitor and report on team performance and KPIs. Handle escalations with a calm, solutions-oriented approach. Foster a positive, collaborative environment. Perks of the Job: Competitive salary and benefits. Join a supportive, inclusive workplace. Work in the heart of Norwest with great amenities nearby. Ready to make your mark in a role that makes a difference? We’d love to hear from you