What’s in it for you? This is your opportunity to join an organisation that has been a true disruptor in its chosen markets since inception. As part of a well-established and close-knit team, you will be driving sales for our core product, which is a custom built App and web based platform, providing an on-hire solution for the Childcare industry. Your sales may also extend into our new SAAS based platform, MYCP - a casual workforce management tool that is industry agnostic. You’ll be joining a passionate and hungry team that are a force to be reckoned with in terms of their passion for Z’s growth and scale. This role will give you direct access to senior leadership, ample opportunity for career development and growth, and the opportunity to be part of an organisation with strong, strategic vision for continued national and international expansion. Outside of that, enjoy weekly team lunches, WFH flexibility (1 day per week), 50% off your gym/wellness memberships, access to industry events and quarterly team celebrations. This role is based in Sydney's inner west, with plenty of parking onsite and access to public transport. About Us: Established in 2020, Z Staffing is a privately held, market-leading SAAS based business with a national presence. Early days, the business brought a first-of-its-kind, custom built App and web based platform to the Childcare sector, with a view to solve the systemic issues of casual staffing across the country. We were and continue to be a true disruptor in every sense of the word. An alternative to old-school recruitment agencies, In the first two years of operation, Z grew exponentially. Securing over 80% of the top end of the market in the Childcare sector within the first 18 months, and generating a national presence inside the first 24 months. After winning a few Awards, we moved to develop a SAAS based platform, MYCP that leverages our technology to enable organisations to manage their own casual or temp pools quicker, better and faster. Now with two key offerings, we are focused on continuing our growth nationally, as we plan to move and expand into international markets. We have a values based leadership team, who take a ‘high autonomy, high expectation’ approach to leadership and are passionate about building highly collaborative, high performing teams. About the Role: As Customer Service Manager, you will sit as part of our sales and customer service team, working closely with our talent teams and broader operations. You're core clientele will be within the Childcare industry and be made up of Childcare business owners, approved providers, Centre Directors and mid-large tier portfolio management companies. You will be supporting Clients using our custom built App and web based platform, which provides a quick-to-market on-hire solution to the Childcare sector. Z has a great brand in market and is well recognised in the sector. This role has a small sales element to it, by way of upselling services and additional products. It requires someone who is not afraid to get on the phone, as well as host on line demos and in-person meetings when required. You will have a high degree of support, training and development in your initial weeks and months, but having exceptional communication skills and being comfortable in a high volume, high touch environment is paramount. Key Responsibilities: Proactive reach out to Clients via phone and email to offer support for our core products and services Work closely with our Clients to ensure our quality of service is at a high standard at all times and take feedback on our broader casual workforce Coordinate face to face meetings Work closely with the internal operations and tech teams to deliver stakeholder feedback and insights on our core products and services Work closely with the sales team to ensure our clients have a smooth onboarding process and a high level of ongoing support Keep up to data with all data entry into our CRM (Hubspot) Assist with Support tickets and work closely with our compliance and talent teams to ensure best practice This role will require you to make a high volume of calls each day Required Skills: Minimum 2-3 years in a customer facing, service centric role (ideally in a call centre type environment, or environment where you have had to actively work towards set targets and KPI's on a daily and weekly basis). Strong communication skills, with a strong ability to communicate with influence Good time management capability and be process driven. You will be passionate about following a process, delivering results and ensure all the correct steps are completed along the way We operate in a 'high autonomy, high expectation' environment. It's important that approach resonates with you to ensure a good cultural and operational alignment. Non-Negotiables High on the agency scale (not sure what this means? Google 'High Agency Bob, Low Agency Alice). Solution focused at all times, taking initiative and being the creator if it isn’t already created. Passionate about collaboration and a strong facilitator of cohesive environments Excellent at prioritisation and ability to work well under pressure Strong negotiation skills Ability to build connections and rapport, quickly Customer-centric mindset Works well in high volume, high growth environments Able to make quick, impactful decisions where necessary Next Steps: Sound exciting? Click on the link below to apply, or for more information reach out to Jessica Buddle at jessicazstaffing.com.au