The ICT Service Delivery team are the primary point of contract and customer facing representatives of the Prime Minister and Cabinet (PM&C) Information and Communication Technology (ICT) area. The switchboard functionality within the team provide the public facing point of contact for the Department and share service partners. They are responsible for receiving, triaging and connecting as appropriate calls with the intended individuals or areas of PM&C. The successful applicants will provide a customer centric call centre service, responding to calls from both internal stakeholders and members of the public. They will triage, and either provide clear and concise advice or escalate and connect with relevant areas of the Department. At conclusion of the call, on a scheduled or ad hoc manner, a suitable record, report or ICT ticket may need to be generated. The key duties of the position include The ideal candidate will: Demonstrate exceptional customer service and communication skills in both verbal and written formats. They will show strong phone etiquette and remain composed and professional on all calls and interactions. Basic troubleshooting and computer skills. With these skills combined, and the experience or the ability to operate in a high tempo environment, will set the candidate up for success.