Project Overview This is a Discovery-phase project scheduled for delivery by April. As a technology-agnostic initiative , it does not involve coding but focuses on user and stakeholder research to inform future developments. The primary objective of this role is to conduct comprehensive research and analysis , ensuring a deep understanding of user needs and stakeholder expectations. This role offers a unique opportunity to work on high-impact projects, engaging with internal and external users to create accessible and user-friendly digital services. Skills & Experience Required 5 years of experience in Service Design Strong UX/UI design and human-centered design expertise Ability to work within tight deadlines and changing priorities Strong collaboration, problem-solving, and project management skills Experience in Government projects is preferred Relevant qualifications in Service Design, UX/UI, or related fields Experience with software integration/application development in large enterprises is preferred About the Role: As a Service Designer, you will: Define, design, and deliver leading user experiences for digital services. Work on UX, UI, and service design, ensuring an aligned and frictionless user journey. Collaborate with designers, business analysts, and solution architects to develop innovative digital solutions. Conduct journey mapping, persona profiling, and research-driven service improvements. Apply best practices in accessibility, UX/UI, and customer experience. Lead stakeholder engagement, including workshops, meetings, and project rituals. Manage complex consultations with diverse stakeholders and navigate changing project landscapes. Further details available upon request APPLY NOW If you meet the above criteria, send your Updated CV along with your short Cover Letter explaining how you match the job requirement. E: andinbridge.com.au P: 0482077078 Northbridge Recruitment is always hiring For this and other opportunities please visit. http://www.nbridge.com.au Only shortlisted candidates will be contacted. SPONSORSHIP IS NOT AVAILABLE for this role. Applicants must be based in Australia. servicedesigner governmentjob nswjob recruitment hiring jobs careers jobsearch talentacquisition employers work jobopportunity northbridgerecruitment northbridge hiringnow wearehiring