About Pace At Pace Farm, we’re proud of our strong family values that have guided us since the 1970s. From humble beginnings, we've grown into one of Australia’s largest egg producers, delivering the freshest, tastiest eggs nationwide. As the leading supplier of farm-fresh eggs and egg products, our mission is to continue setting the standard in the industry by valuing our people and equipping them with the skills to deliver top-quality products and service. With egg-citing growth and expansion on the horizon, now’s a great time to join us and be part of our continued success About the role This newly created role of Customer Service Officer (CSO) is essential in supporting the Customer Service team and ensuring the efficient operation of daily sales service activities. Reporting directly to the Customer Service Manager, the CSO will be responsible for managing customer orders, inquiries, complaints, and maintaining accurate records. The role requires close collaboration with internal teams, including logistics, warehouse, and sales, to ensure smooth service and timely product deliveries. The CSO will also handle high volumes of inbound and outbound calls, address customer concerns, and efficiently process orders and credits. Please note, our office is currently located in Minchinbury and will be relocating to Norwest in February. What you’ll do Develop and maintain relationships with customers, suppliers, staff, and other industry partners. Handle a high volume of inbound and outbound calls daily, providing excellent customer service. Process customer orders and product requests received via phone or email, ensuring timely and accurate entry into the system. Address customer complaints and provide appropriate solutions, ensuring customer satisfaction. Ensure accurate and up-to-date customer records in the CRM, including account creation and maintenance. Work closely with warehouse, logistics, sales, marketing, and finance teams to ensure smooth operations and timely deliveries. Process sales and supplier invoices, credits, and manage delivery discrepancies. Be proactive in learning new systems and technologies as the company transitions to a new platform in February. Effectively manage multiple tasks and adjust priorities based on the demands of a fast-paced environment. About You Are you looking for a fresh start in the new year with an exciting career? We're seeking a proactive and self-motivated Customer Service Officer (CSO) to join our team. The ideal candidate will have a minimum of 3 years of experience in customer service. With strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment, you’ll stand out. You should be comfortable managing high call volumes, resolving conflicts, and adapting to change, especially with our upcoming system upgrade. If you're someone who thrives in dynamic environments and is eager to grow in your career, we’d love to hear from you Apply now to join our team and take the next step in your career What We’re Looking For A minimum of 3 years of experience in a customer service role is essential. Excellent verbal and written communication for customer interactions and internal collaboration. Strong attention to detail and capable of identifying errors before they escalate. Highly organised and able to balance a variety of tasks while maintaining accuracy and a strong focus on customer satisfaction. Comfortable managing high volumes of inbound and outbound calls (50 per day). Ability to take accountability, learn quickly, and handle tasks independently. Technologically savvy and adaptable to new systems, with a willingness to continuously learn. Strong mathematical skills for managing credits and invoices. Flexible, adaptable, and able to pivot between tasks in a fast-paced environment. Skilled in conflict resolution and able to think outside the box to effectively resolve issues while prioritising customer satisfaction. Consistently reliable and trustworthy in a team setting, contributing to the smooth and efficient operation of the team. Why Join Pace Farm? Collaborative and inclusive work environment One day a week from home Access to continual learning and development To find out more about us, visit https://www.pacefarm.com Interested? To apply for this exciting opportunity, please hit apply now and submit your resume, we look forward to reviewing your application. Pace Farms acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia. We are committed to creating an inclusive environment where all individuals, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age background, feel valued and respected. All qualified applicants are encouraged to apply.