Care Support Admin Location: Wetherill Park Position: Part-Time (25 hrs per week) Monday - Friday Reports to: Service Delivery Managers About Simply Helping Liverpool: Simply Helping Liverpool is dedicated to providing a diverse range of home care, aged care, and NDIS disability support services. Based in Wetherill Park, we serve the Liverpool region. Our mission is to help people live comfortably in their own homes and avoid unnecessary moves to residential care. We pride ourselves on offering flexible, high-quality services tailored to each individual’s unique needs, ensuring they have the choice and control they deserve over their care and support both at home and within the community. About the Role: Simply Helping Liverpool is seeking a dedicated Care Support Administrator to join our team. It is an Office based role and, in this role, you will create and maintain a professional relationship between clients and field staff and office. You will monitor the case management system, monitor and maintain client records, ensure best practice service delivery following Simply Helping Liverpool's policies and procedures. Key Responsibilities: Administrative Support: - Perform general administrative tasks to support the Service Delivery teams. - Maintain organised filing systems for documents related to the service user management. - Handle data entry tasks accurately and efficiently to update records and databases. - Prepare and distribute documents for new service user sign-ups and other related processes. Record Maintenance: - Ensure all registers, including service user compliance checks, and service user funding details, are kept up-to-date and accurate. - Regularly review and update records to reflect any changes or developments. Compliance Checks: - Perform compliance checks for service users to verify that services are being delivered in accordance with established standards and regulations. Service User Liaison: - Serve as a point of contact for service users regarding administrative inquiries and support needs. - Liaise with the care coordination team to facilitate service user reviews and check-in home visits. - Ensure timely communication and coordination between administrative functions and care coordination activities. Document Preparation: - Prepare necessary documentation for new service user sign-ups, including service agreements, consent forms, and care plans. - Ensure all documentation is completed accurately and in compliance with organisational policies and regulatory requirements. Qualifications and Skills: Proven experience in administrative support roles, preferably in a healthcare or service-oriented environment. - Excellent organisational skills with a keen attention to detail. - Proficiency in data entry and record-keeping. - Strong communication skills, both verbal and written. - Ability to prioritise tasks and manage time effectively in a fast-paced environment. - Familiarity with Client service requirements and knowledge of Care link is advantageous. - Knowledge of confidentiality and privacy regulations related to client information handling. - Previous experience within a similar role Compensation: - Part-time position with a salary based on competencies, qualifications, and experience. Some out-of-hours work may be required. Simply Helping values diversity and encourages applications from Aboriginal or Torres Strait Islander people and those from culturally diverse backgrounds. Application Instructions: Please submit your resume and cover letter outlining your relevant experience and qualifications. Join us in making a difference Cancel