About us Since its inception, CRL Express has focused on excelling in freight forwarding services across Australia. We are committed to a solution-driven approach and aim to deliver an uncompromised level of service to our valued customers. Our rapid growth within a short timeframe can be attributed to our personalized service offerings, which encompass a wide range of logistics solutions, from warehousing and distribution of hazardous materials to express deliveries of food-based packaging throughout Australia. Originating as a small linehaul transport operator, CRL Express has evolved into a customer-centric enterprise, thanks to our innovative ideas and unique logistics solutions. Our vision is to set the benchmark for excellence in the logistics sector, while also providing our staff with an exceptional workplace experience. About the Role: Responsibilities Provide administrative support to the warehouse team as needed Maintain data input, reporting and integrity Check and reconcile outbound paperwork Manage daily operations related to product arrivals and releases Ensure accurate and timely data input in all systems Offer prompt and courteous customer assistance Carry out general administrative duties such as answering phones, filing, and other data entry tasks Listen to customers, their needs, and complaints and develop effective solutions to resolve their problems. Work as part of a team to achieve customer service goals and objectives for the company. Work in line with company operating standards. Think outside of the box and develop new ideas or initiatives that could benefit the team as a whole. Be polite, kind, and courteous at all times. Assist in adjacent areas when required. Requirements: Previous experience in a transport or warehouse environment (preferred) Familiarity with WMS software (preferred) High attention to detail and accuracy Excellent problem solving skills Excellent communication skills Flexibility and the ability to adapt to changing workloads and operational pressure Desirable experience / skills; Previous experience in the transport or warehousing industry would be highly regarded. Previous experience in Customer Service would be highly regarded Benefits CRL Express values our people, who are our greatest assets. We care deeply about creating a workplace where our team members feel valued. To this end, we offer; Attractive salary. Fantastic company culture. Learning and development opportunities. Recruiters: We recruit internally so please don’t send us candidates or contact our managers. We’ll contact you if we require your support.