Hybrid Work Arrangement | FlexiRoster Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts 50% off Insurance policies Free Basic Roadside Assistance We’re looking for passionate Customer Service Consultants to join our Roadside Assistance Team who will play a critical role as the first point of contact to our members by providing a reassuring and empathetic tone of voice in all situations. Assisting with a diverse range of calls , you will assist our members with incidents varying from a flat tyre/battery to a burst water pipe at a their residence. You will feel empowered and motivated as your contribution will truly make a difference to the lives of everyday Victorians . Start Date: The commencement date is on Monday, 10th February 2025. We are looking for Permanent Part-Time Consultants and presently offering 20 hours per week across 4 days , on a fixed roster. Paired with this schedule, you’ll also have access to our FlexiRoster , providing additional flexibility and control over your shifts, making it easier to balance work and personal commitments . Our 6-week training program will set you up for success in the role providing you with a blended learning experience made up of classroom and on-the-job training (Note: training is operated from our Noble Park contact centre and you will be require to attend based upon a Mon-Fri, Full-time capacity for the first 3 weeks). We’re looking for: Proven customer service and KPI experience Ability to navigate through multiple computer systems Keen sense of direction and knowledge of Melbourne suburbs Passionate at building longstanding relationships Individuals that enjoy working in a team environment with a good culture Employee Benefits: 50% off Insurance policies Free Roadside Assistance 50% of the time work from the comfort of your own home Hardware supplied (A work Computer & Headset) Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts Free secure onsite staff carparking Free Fully Equipped Staff Gym Barista café with canteen and Hot Food