The Position The Trainee Customer Services Officer - Albury Entertainment Centre will assist with the operations of the Albury Entertainment Centre including reception, administration, box office, general enquiries, cash handling, reconciliations, and marketing activities. Working 38 hours per week with a fortnightly RDO Flexible working arrangement Come and work for an engaging and dynamic team About us We are the facilitator of a thriving, resilient and liveable city full of opportunities, and the custodians of an environment like no other. We ensure Albury is a great place to live, work and invest. AlburyCity Traineeship Criteria: To be considered eligible for this position: An applicant must not have 50% or more of the identified qualification or a similar or a higher industry qualification completed. The recruitment of an AlburyCity Trainee is based on the assumption of no/limited industry skills or knowledge and is not based on age. Qualifications & experience Completion of Year 10 or equivalent Sound computer literacy including an understanding of the Microsoft Office Suite, and an ability to learn and adapt to a variety of software applications. High level of attention to detail Ability to develop skills in telephone and reception areas. Ability to develop skills in the area of cash handling and receipting. Tasks & responsibilities Provide front line customer service functions at the Albury Entertainment Centre as part of the Customer Service Team. This would include telephone, reception, counter duties, cash handling and a range of administration and digital marketing duties Sell tickets for in-house performances and the external Ticketek system Maintain presentation standard of the box office and surrounding areas, considering professional and current techniques Assist the Customer Service Coordinator in building ticketed events, reconciliation of performances, and digital and social media marketing content Assist with cash management, invoicing and financial reconciliations Hours Based on a 38 hour week, with actual days and times being 8.30am to 5.30pm, Monday to Friday, with an RDO in accordance with AlburyCity's RDO guidelines. Benefits Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours. Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace. We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs. AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility. This role closes on the 19 January 2025 . The role may close earlier for the right applicant. Should you require any further information for this role please email Jaclyn Morey on jac.moreyalburycity.nsw.gov.au or call on 02 6043 5617